Manage external identities across your entire IT landscape. Secure, efficient, and fully automated with au2mator. Streamline External User Management with controlled access, complete audit trails, and end-to-end workflows across your systems.
External users are essential for many organizations, from contractors and consultants to suppliers and partners. Yet managing their identities across systems often turns into a time consuming, fragmented task. Without standardized processes, external access is handled in an ad hoc way, creating inconsistency, delays, and unnecessary risk.
In many companies, external user management requires a high level of manual work. Requests are collected via email or tickets, provisioning happens system by system, and documentation is incomplete or outdated. This not only puts pressure on IT teams, it also makes it hard to maintain a reliable overview of who has access to what, and why.
External accounts are requested, created, and maintained through repetitive manual steps across multiple systems.
Organizations lack consistent rules for approvals, access duration, renewals, and offboarding.
There is no clear, repeatable way to apply for external access and get it provisioned.
Ownership is unclear, making it difficult to enforce policies or ensure accountability.
External users often stay active indefinitely, even when they no longer work with the company.
When access must be adjusted, there is frequently no single point of contact to approve and coordinate updates.
Orphaned accounts, permission creep, and missing audit trails raise the likelihood of incidents and failed audits.
au2mator turns external user management into a structured, fully automated lifecycle process. Instead of handling requests manually and relying on informal coordination, you standardize how external identities are requested, approved, created, maintained, and offboarded across your organization. This gives you consistent governance, clear accountability, and significantly less operational effort.
Because the entire lifecycle is process driven, responsibility is always assigned. Approvals and ownership are clearly defined, and the workflow is monitored to ensure that everyone follows the same rules from day one until the account is retired.
See in the video how au2mator simplifies the lifecycle of external users—from request and onboarding to changes and offboarding. Use standardized workflows, approvals, and documentation to keep access controlled, compliant, and transparent.
Powering automation for customers worldwide
The full lifecycle from onboarding to offboarding is guided and automated.
The workflow is monitored to ensure everyone follows the defined process.
Self-service and direct involvement of external managers significantly reduce IT workload.
IT, managers, users, and external partners work through one central interface where rights, roles, and requests are consolidated, controlled transparently, and documented end to end.
Onboarding, lifecycle changes, and offboarding run via the au2mator Self-Service Portal, including defined workflows, approvals, and automated provisioning and deprovisioning.
Users request permissions and application access in the portal, managers or owners approve, and au2mator assigns access automatically with logging and full traceability.
External users receive access with a defined start and end date, and at the end au2mator automatically offboards them by removing all roles and disabling access, with optional IT ticket or report.
Access reviews run regularly by sending roles and permissions to owners or managers for confirmation, and any access that is not confirmed is removed automatically to reduce risk and maintain clean audit trails.
Licenses such as Microsoft 365 or application licenses are assigned based on roles and automatically reclaimed during offboarding or role changes, reducing shelfware and improving cost transparency.
au2mator covers the complete external user lifecycle in one consistent, automated process. From the initial onboarding request to access assignment, renewals, and secure offboarding, every step follows defined workflows with clear ownership and full traceability.
External users are provisioned based on approved requests, access is managed through controlled role and permission processes, and regular renewals ensure that only still-required accounts remain active. When an engagement ends or confirmation is missing, au2mator automatically revokes access, removes roles, and deactivates the account, keeping your environment secure, compliant, and always up to date.
au2mator combines proven, real-world process know-how with a practical platform that works in day-to-day IT operations. Instead of adding another isolated tool, you get a central self-service portal that standardizes and automates IT processes across teams, with clear ownership, built-in governance, and full traceability.
With many years of experience behind the workflows, au2mator helps you implement structured, audit-ready processes faster and run them reliably at scale.
External user management becomes controlled, efficient, and secure!
Every organization has different requirements for external user lifecycle management. That’s why our pricing is not based on rigid packages, but tailored to what you actually need. Factors such as the number of external users, your system landscape, and the scope of workflows, approvals, and lifecycle automation are reflected in the pricing.
This ensures you get exactly the functionality that fits your processes under fair and transparent conditions. We’re happy to prepare a suitable offer for you. Just send us a non-binding inquiry, and together we’ll find the optimal solution.
Here you’ll find quick answers about External User Management with au2mator—typical use cases, best practices, and how to keep external access secure and auditable.
External User Management is the process of managing all external users, such as consultants, contractors, or partners, who need access to your IT systems or resources.
au2mator supports full lifecycle management, covering onboarding, access changes during the engagement, and secure offboarding.
Yes. With the au2mator self-service portal, you can automate onboarding for new external users and ensure offboarding is planned and executed through defined workflows.
By enforcing approvals and preventing orphaned accounts and unmanaged permissions, au2mator helps you manage external access in a controlled and secure way.
Yes. External access can be time-boxed with a defined start and end date, and any extension must be explicitly requested and approved.
