No Runbooks Found Or Error At Orchestrator WebService (5×00003)

Sometimes it happens that the Runbook Query list will be empty at the Service Configuration.

The most common reason for this is a misconfigured service user.

Follow Steps to solve this

1. Make sure you configured your IIS Application Pool like described here:
   https://au2mator.com/documentation/install-or-update-au2mator-self-service-portal/
2. Open Internet Explorer with the configured Service User and try to open the following URL http://SCOServer:81/Orchestrator2012/orchestrator.svc/Runbooks
   ** Change Servername **
3. Add your au2mator Application Pool User in Runbook Designer with Full Access on top Level
   • Open Runbook Designer and do a right-click on Runbooks and select Permissions
   • Add your Service Account with full Access

If this page is not showing any Runbooks, your Service User has not enough rights; you need to solve this before.