Frequently Asked Questions

License 4 questions
  • How to get the correct Domain Search Root

    The Key Property for au2mator Self Service Portal licensing is the correct Domain Search Root or the Distinguished Name of your Active directory Environment.

    There are multiple ways to get this property.

    Query it with PowerShell

    The easiest way is to get it with PowerShell, run this Command

    “Get-ADDomain | select DistinguishedName”

    Get it by Active directory Console.

    Make sure the Advanced Features are select

    Afterwards do a right click in your domain name and select Properties

    Take a look at the distinguishedName Property at the Attribute Tab

  • How to license au2mator – Self Service Portal correctly

    It is very simple to license au2mator – Self Service Portal. There are simple steps to get the correct License.

    User Count

    We are providing 4 License Types.

    • Starter, up to 999 Active Directory Users
    • Rookie, up to 4999 Active Directory Users
    • Pro, up to 9999 Active Directory Users
    • MVP, unlimited Active Directory Users

    We are counting all active, Active Directory Users in your environment.

    To get the correct number, you can use our PowerShell Script to count your Users.

     

    Feature

    Each License Type provides the same feature set, so all Functions are available, regardless of which version you buy.

  • How is the Community Version limited

    You can download the au2mator – Self Service Portal Community Release for free here, but there are some limitations.

    The Community Version of au2mator – Self Service Portal is limited with the following:

    • Limited to just 2 Service Requests
    • Limited to one Administrator User
    • No Support
    • No Maintenance

    If you like to enhance your au2mator – Self Service Portal Community Version, visit our Site

    http://www.au2mator.com

  • How does the au2mator – Self Service Portal Licensing work

    f you like au2mator – Self Service Portal and you decided to buy a License, here are some facts.

    If you buy au2mator – Self Service Portal, you get the following

    • unlimited Functions of au2mator, based on AD User
    • Free Runbooks from au2mator
    • Free Service Icons from au2mator
    • 1 Year of Software Maintenance, get every Release for free
    • 1 Year of Support, special Helpdesk for Customers
    • Access to a Customer Download Area

    There are 4 different Packages of au2mator – Self Service Portal

    • Starter, up to 999 Active Directory Users
    • Rookie, up to 4999 Active Directory Users
    • Pro, up to 9999 Active Directory Users
    • MVP, unlimited Active Directory Users

    If you pass the limit of licensed Active Directory Users, there will be a threshold of 10 Users. if you pass this limit, au2mator – Self Service Portal will switch to Trial/Test Version until you enter the new License Key.

    You need to buy the next Version of au2mator – Self Service Portal, but only have to pay the difference. Send an Email to licensing@au2mator.com

    See this Article, to get the correct amount of Users – https://au2mator.com/question/how-to-license-au2mator-correctly/

    Support and Software Maintenance

    If you buy an au2mator – Self Service Portal License you get 1 Year of Software Maintenance and Support for free.

    At the initial ordering process, you need to activate the Subscription. After 1 Year, you need to continue this Subscription, the costs will be 20% of the initial License cost per year beginning with the start of the second year.

    If you cancel the Subscription, you can continue to use au2mator – Self Service Portal, but you will not be able to get support or new Versions of au2mator – Self Service Portal. Also the access to the Download Area will be disabled.

    Questions? Contact us: licensing@au2mator.com

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